Terms of Service

1. Scope and acceptance

These Terms of Service govern your access to and use of the SocialCRM website, application, APIs, workflows, content, and related services made available by SocialCRM, an initiative of Social Protocol Labs LLC.

By accessing or using the service, you agree to these terms and to the related policies linked from this page, including the Privacy Policy.

2. Eligibility and accounts

You must be legally able to enter into a binding agreement and must not be prohibited from using the service under applicable law.

If you create or administer an account, you are responsible for the accuracy of the information you provide, for protecting credentials, and for activity that occurs under your account or workspace.

If you use SocialCRM on behalf of a company or other organization, you represent that you have authority to bind that entity to these terms.

3. The service

SocialCRM provides software and workflows that help businesses structure source information, monitor AI-facing visibility, review content and recommendations, and run related operational workflows.

Some functionality depends on third-party services, including hosting providers, payment processors, analytics providers, and AI model vendors. Those dependencies can change and may affect availability or output quality.

4. Billing, subscriptions, and trials

Paid features, seat limits, plan names, and billing cadence may be described on the pricing page, during checkout, or in a separate order form. Those commercial terms become part of your agreement with SocialCRM.

• Fees are due according to the billing terms shown at purchase or in your order form
• Failure to pay may result in suspension or loss of access to paid features
• Trial, beta, preview, or promotional access may be changed or withdrawn at SocialCRM's discretion

5. Customer content and data

You retain rights in the materials and data you submit to SocialCRM. You grant SocialCRM the limited rights needed to host, process, transmit, and display that content to operate the service for you.

You are responsible for making sure you have the rights and permissions needed to submit that content and to instruct SocialCRM to process it.

6. Acceptable use

You may not use SocialCRM to:

• Break the law or violate another party's rights
• Upload malware, interfere with the service, or bypass security restrictions
• Attempt unauthorized access to data, systems, or other customer accounts
• Reverse engineer or copy the service except where law cannot be excluded
• Use the service to build a competing product from restricted access or non-public data
• Abuse rate limits, public forms, or AI-assisted workflows

7. Third-party services and AI outputs

SocialCRM integrates with third-party tools and may send requests to external providers when you use features that depend on them. Your use of those integrated features is also affected by the availability and policies of those providers.

AI-generated outputs can be incomplete, outdated, or wrong. You are responsible for reviewing important decisions and customer-facing use cases before acting on them.

8. Intellectual property

SocialCRM and its licensors retain all rights in the service, software, design, brand, and related materials other than the rights expressly granted to you in these terms.

Subject to your compliance with these terms and any applicable commercial terms, SocialCRM grants you a limited, non-exclusive, revocable right to use the service for your own internal business purposes.

9. Suspension and termination

You may stop using the service at any time. SocialCRM may suspend or terminate access if you materially breach these terms, fail to pay amounts due, create security or abuse risk, or if the service is discontinued.

On termination, your right to use the service ends. Some data may remain subject to the Privacy Policy, contractual obligations, security logging, or applicable law.

10. Disclaimers

Except to the extent required by law or expressly stated in a written agreement, the service is provided on an "as is" and "as available" basis.

SocialCRM does not guarantee uninterrupted availability, perfect accuracy, or that every third-party integration or AI-dependent workflow will always behave as expected.

11. Limitation of liability

To the maximum extent permitted by law, SocialCRM is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, goodwill, use, or data arising from or related to the service.

To the maximum extent permitted by law, SocialCRM's total aggregate liability for claims arising out of or relating to these terms or the service will not exceed the greater of the amounts you paid to SocialCRM in the twelve months before the event giving rise to the claim or one hundred U.S. dollars ($100).

12. Governing law

Unless a separate written agreement says otherwise, these terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules.

13. Changes to these terms

SocialCRM may update these terms from time to time. When the public version changes, the updated text will be posted on this page and the revision date at the top will change.

14. Contact