Accessibility Statement

Our Commitment

SocialCRM is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

We believe that the internet should be accessible to everyone, regardless of ability or technology. We are dedicated to providing an inclusive experience for all our users and customers.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Current Status

We are actively working towards full WCAG 2.1 Level AA conformance. Our current accessibility efforts include:

• Partially Conformant: Some parts of our content may not fully conform to all WCAG 2.1 Level AA criteria while we continue our improvement efforts.

Ongoing Efforts

We are continuously working to improve accessibility by:

• Conducting regular accessibility audits
• Training our team on accessibility best practices
• Incorporating accessibility requirements into our development process
• Testing with assistive technologies
• Addressing user feedback on accessibility issues

Accessibility Features

We have implemented the following accessibility features on our website and platform:

Navigation and Structure

• Consistent navigation throughout the site
• Descriptive page titles and headings
• Logical reading order and content structure
• Skip navigation links to main content
• Breadcrumb navigation where applicable

Visual Design

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Text is resizable up to 200% without loss of functionality
• Information is not conveyed by color alone
• Responsive design that adapts to different screen sizes
• Clear focus indicators for keyboard navigation

Content and Media

• Alternative text for meaningful images
• Descriptive link text that makes sense out of context
• Labels for form fields and controls
• Error messages that identify the problem and suggest corrections
• Captions and transcripts for video content where available

Interactivity

• Full keyboard accessibility for all interactive elements
• ARIA landmarks and roles where appropriate
• Accessible form validation and error handling
• No content that flashes more than three times per second
• Sufficient time to complete tasks where time limits exist

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers: Including NVDA, JAWS, and VoiceOver
• Screen magnification software: Such as ZoomText and built-in browser zoom
• Speech recognition software: Including Dragon NaturallySpeaking
• Keyboard-only navigation: All features accessible without a mouse

Browser Compatibility

We test our website with the latest versions of major browsers, including:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Known Limitations

While we strive for comprehensive accessibility, some areas may have limitations:

Third-Party Content

• AI Platform Integrations: Content retrieved from third-party AI platforms may not conform to WCAG standards as it is outside our control.
• External Links: Links to external websites are not under our control and may not meet accessibility standards.
• User-Generated Content: Content uploaded by users may not meet accessibility requirements.

Dashboard Features

• Some complex data visualizations and charts may have limited accessibility for screen reader users. We are working to provide alternative text descriptions and data tables.
• Real-time monitoring features may present challenges for users of certain assistive technologies.

We are actively working to address these limitations and improve accessibility across our platform.

Standards and Guidelines

Our accessibility efforts are guided by the following standards:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines published by the W3C Web Accessibility Initiative (WAI)
• Section 508: U.S. federal accessibility requirements
• EN 301 549: European accessibility standard
• ADA: Americans with Disabilities Act requirements for web accessibility

Feedback and Contact

We welcome your feedback on the accessibility of SocialCRM. If you encounter accessibility barriers or have suggestions for improvement, please let us know:

When contacting us, please include:

• The URL of the page where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your contact information for follow-up

We take all accessibility feedback seriously and will respond within 5 business days. We will work with you to provide the information you need in an accessible format.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may file a formal complaint with the relevant regulatory authority in your jurisdiction:

• United States: U.S. Department of Justice, Civil Rights Division
• European Union: Your national equality body or data protection authority
• United Kingdom: Equality and Human Rights Commission

Assessment and Review

We assess the accessibility of our website and platform through:

• Automated Testing: Regular scans using automated accessibility testing tools
• Manual Testing: Keyboard navigation and screen reader testing by our team
• User Feedback: Continuous monitoring of accessibility-related feedback
• Third-Party Audits: Periodic professional accessibility audits

Review Schedule

This accessibility statement was last reviewed on January 7, 2026. We review and update this statement annually, or more frequently when significant changes are made to our website or when we receive feedback that requires updates.